High-performing Workforce
Embracing Inclusion, Diversity and Collaboration
Advancing an inclusive, diverse and ethical workplace for our more than 3,500 employees is more than a box to check for us. We’ve seen firsthand how an inclusive environment, where all viewpoints are welcome, creates a high-performing workplace and an environment where top talent wants to work.
It also creates engaged employees who care as much about one another as they do the customers we serve. That’s not merely an opinion – our employees agree. Since we began measuring employee engagement in 2016, we’ve seen a marked improvement in scores each year, with 2018 having the highest scores yet. Studies have shown organizations with highly-engaged employees have fewer safety incidents, less turnover and are more productive.
Connecting people and ideas is at the heart of inclusive workplaces. In 2018, we expanded our employee resource groups, adding three new groups for a total of seven. These employee-driven groups have the potential to bring about change that improves relationships among employees, customers and the company. The groups bring together employees to increase cultural awareness and offer unique perspectives supporting various business functions in delivering on our business strategy. This may take the form of customer communications, community engagement, policy changes, cultural change, more diverse recruitment, employee retention and leadership development opportunities.
In 2019, we will continue to build on our employee leadership development program, which offers unique, personalized training for leaders at all levels. Program enhancements will provide employees the opportunity to explore their professional goals while providing instruction to increase their leadership competencies.