Leveraging Technology

Lowering Costs, Increasing Resources

Leveraging technology remains a top focus as we look for new ways to reduce expenses, increase efficiencies and safeguard our infrastructure.

In 2018, we continued to proactively invest in technology that reduces threats that could impact our critical infrastructure systems, which includes cyber and electronic-enabled physical security. We introduced an automated network threat management system that uses machine learning and artificial intelligence to monitor and detect malicious activity such as phishing, ransomware, malware infection and user credential compromise. It also automatically responds to security log activity to block threats.

Over the past year, we’ve deployed more than 600 smartphones to our operations employees. These phones replace older technology and enable field personnel to access ONE Gas mobile applications. In 2019, smartphone applications will assist in leak investigation and other inspection tasks. We’ll also expand our use of barcode technology to streamline record keeping for our physical inventory and work orders, which will allow us to track and verify an asset’s location in the most cost effective way.

Our customers also enjoy the convenience of mobile devices and many prefer using them to easily perform simple tasks, such as paying a bill or to stop, start or transfer service, at a time that’s convenient for them. In 2019, we’ll continue to invest in our mobile applications, websites and interactive voice response platforms, to create more self-service options and enhance the overall customer experience.